Chapter 4: Emotions and Moods
Learning Objectives:
- Differentiate between emotions and moods.
- Identify the sources of emotions and moods.
- Show the impact emotional labor has on employees.
- Describe affective events theory and its applications.
- Describe emotional intelligence.
- Identify strategies for emotion regulation.
- Apply concepts about emotions and moods to specific OB issues.
- Describe personality, the way it is measured, and the factors that shape it.
- Describe the Myers-Briggs Type Indicator (MBTI) personality framework and the Big Five model,
- Discuss how the concepts of core self-evaluation (CSE), self-monitoring, and proactive personality contribute to the understanding of personality.
- Describe how the situation affects whether personality predicts behavior.
- Contrast terminal and instrumental values.
- Describe the differences between person-job fit and person-organization fit.
- Identify Hofstede’s five value dimensions and the Global Leadership and Organizational Behavior Effectiveness
- At what time of day are people in the best mood? Describe how mood changes throughout the day.
- Some might argue that emotional regulation is an unethical behavior. Why might someone take this position?