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SPCH277N Week 3 Discussion: Conflict Management – Assignment Solution

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SPCH277N Week 3 Discussion: Conflict Management – Assignment Solution

Initial Post Instructions For the initial post, share with the class a time when you had to address (or were involved with) conflict in a work setting. Then, address the following, using the provided headings to format your post: Conflict Setting Describe the setting, the people involved, the emotions experienced, and the outcome. Insight Discussion: Conflict Management Provide insight into how the situation could have been handled better by referencing the textbook and an outside source. Discussion: Conflict Management Hello Instructor and Fellow Students? Within the department where I work, I occasional deal with rude customers something that has always bothered me on how I should politely handle them. In most cases, I always see rude clients interact with my managers and we are always left wondering how to react to them. Even though I have had my own share of confrontation from the clients, I still believe nothing has ever escalated to the point that I feel extremely upset and helpless to the extent of seeking managers help. I can remember a time when I was working at the registry and we were very busy and late in the evening. There was a lady who came to seek help from me and immediately I sensed that I was going to have issues with her based on the way she addressed me and how impatient she was. Get Assignment Help Now Conflict Management

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